Last Updated | January 1, 2023
Cradlewise Inc. (“Company” or “We” or “Us” and their connotations) operates a website (URL: https://cradlewise.com/) and a mobile application (together called as “Platform”). Our Platform primarily acts as a self-contained program and software which works in connection with our products and services and integrates with the website to monitor data related to a baby which includes 3D data, baby sounds, size, movement, activity, posture, breath rate, time of the day, etc. and relays the same to your personal devices. Additionally, our Platform provides a gateway to purchase our smart crib and certain other products (hereinafter referred to as “Services”).The Platform gathers certain information with prior consent from the following: End-users utilising the Platform and/or their Authorized Users; and any visitors of the Platform (collectively “Users” or “You”). Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms and Conditions (“Terms”).
Our Users’ privacy is extremely important to us. We recognize the privacy concerns of the Users and hence as a commitment to provide safe and secure experience on our Platform, we have formulated this Privacy Policy to help Users make an informed decision.
This Privacy Policy (‘‘Privacy Policy’’) is meant to help the Users understand what information we collect, why we collect it, what information we disclose and how the Users can update, manage, export, and delete their information. It shall be read with our Terms found here (URL: https://cradlewise.com/legal/privacy-policy) , the user guide that comes with our smart crib (“User Guide”) and in compliance with the California Consumer Privacy Act of 2018 (“the CCPA”), to the extent applicable.
The Users will be deemed to have read, understood and agreed to the terms as provided in this Privacy Policy. By granting their assent to this Privacy Policy, Users provide consent to such use, collection and disclosure of personal information as prescribed in this Privacy Policy.
We reserve the right to update or change our Privacy Policy at any time and the Users should check this Privacy Policy periodically. To inform You of any material change as regards the manner in which We collect or process your information, including changes to this Privacy Policy, our updated Privacy Policy will be posted by Us on the Platform, indicating the date on which the Privacy Policy was updated at the top of the Privacy Policy.
Continued use of the Service will constitute the Users’ acknowledgment of the and their consent to abide and be bound by the modified Privacy Policy. Users have the right to opt out of the Platform and/ or Services at any moment. In addition, the Users can, by sending an email to support@cradlewise.com, inquire whether the Company is in possession of their personal information, and they may also require the Company to delete and destroy all such information, upon request.
In the event the Services are used on behalf of any other individual (such as a child/ parent etc.), or on behalf of any entity, the Users represent that they are authorised to accept this Privacy Policy and share such data as required on behalf of such person or entity.
The User shall register their smart crib on the Platform to avail the baby monitoring Services provided by the Company. While registering your smart crib, You are required to provide Us with certain information about yourself and your baby.
All information collected by the Company is with the Users’ consent. The Company is however free to use, collect, and disclose information of the Users which is in the public domain.
When Users use / register our product / make purchases on the Platform, the Users may provide the Company with certain information including personal information voluntarily, specific to the nature of the service being availed on the Platform, and/or certain information may be collected by the Company depending solely on the usage of the Platform.
The Users hereby consent to the collection of such information by the Company.
Information collected by the Company shall include but not be limited to the following:
We also collect certain information either when the Users provides it while using the Platform or Services and / or automatically as the Users navigate through the Platform (which may include usage details, location, IP address, device ID and type, browser type and language, the operating system used by device, access times, and information collected through web beacons and other tracking technologies and which is covered by this Privacy Policy).
Third parties may collect certain information by way of cookies, through our Platform. Such information may be collected, inter alia, for the following purposes: (a) advertising; (b) marketing; (c) data analytics; and (d) online reputation management.
If the Company has reasons to suspect that the information provided by any User is misleading, inaccurate, obsolete or incomplete, the Company reserves the right to refuse provision of the Services to the User, at its sole discretion without incurring any liability to the User or any third-party.
We collect personal information only necessary for the following purposes:
We retain the personal information described under this Privacy Policy that Users provide Us for the tenure that a particular User uses our Services for or when retention is required for compliance under applicable laws.
The security of personal information is important and we have implemented reasonably sufficient means to protect the same. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and We cannot guarantee its absolute security. We have implemented best industry practices and security policies, rules and technical measures to protect the data including personal information that is under the Company’s control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the Users’ electronic devices through which the Users avail the Services, We shall not be held liable for any loss whatsoever incurred by the Users or any third-party.
The Company may also share your personal information with third party service providers in relation to Services, such as parties involved in hosting and enabling the performance of our Services. Such third party services providers shall include but shall not be limited to the following:
All or any information processed by the Company may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States, India, or such other countries, which may have different data protection laws from the laws in the country of your residence. We undertake to safeguard your information in accordance with the applicable laws.
In the event We transfer your personal information to countries outside the European Economic Area, we endeavour to put in place necessary safeguards to ensure that the said data transfer shall comply with the applicable laws and regulations. If you are a resident of the European Union and/or subject to the European General Data Protection Regulation (Regulation (EU) 2016/679), please reach out to us at our contact details below with the specifics of your request/s, and we will ensure that your data collected, stored, and/or used by us (if any) and their privacy are protected in accordance with the laws and regulations applicable in your jurisdiction. We would like to make sure that you are fully aware of your data protection rights, which may include the right to access, rectification, erasure, restrict or object to processing, data portability, etc. If you make a request under this head, we will endeavour to respond within one month
The Platform may contain links to other websites. Please note that when Users click on one of these links, they are entering another website over which We have no control and for which We will bear no responsibility. Often these websites require the User to enter their Personal Information. We encourage and recommend the Users to read the privacy policies of all such websites as their policies may differ from our Privacy Policy. Users agree that We shall not be liable for any breach of your privacy of personal information or loss incurred by their use of such websites or services. The inclusions or exclusions are not suggestive of any endorsement by the Company of the website or contents of the website. The Users may visit any third-party website linked to the Platform at their risk
Additionally, the Platform may allow for certain content generated by the User, which can be accessed by other Users. Such Users, including any moderators or administrators, are not authorized representatives or agents of the Company and their opinions or statements do not necessarily reflect those of the Company and We are not bound thereby to any contract to that effect. The Company expressly disclaims any liability arising out of any reliance on or misuse of such information that is made available by the Users.
If you choose to chat with our customer support via the website chat or by emailing us on any of our support email IDs, please be aware that your communications will be recorded, transcribed, and shared with Kustomer and Intercom, a third-party service provider that offers chatbot and customer service tools to Cradlewise. If you do not consent to the recording and sharing of your conversation, please refrain from using the chat feature and reaching out to our customer support via email.
As a User, the Company grants complete control of the information submitted. The rights pertaining thereto are enumerated below:
This notice shall only apply to our processing of personal information that is subject to the CCPA. The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months.
Response Timing: We are required to respond to any of your verifiable consumer requests to exercise these above rights within 45 days. Should We be unable to comply within 45 days, we will contact you and let you know whether We can complete your request or whether we need more time to complete your request with reason. Any disclosure we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.
Regarding information We sell or disclose to third parties, You have the right to opt out of such sale or disclosure at any time. You can exercise your right to opt out (or any other rights) on our website: https://cradlewise.com/ or by emailing us at support@cradlewise.com.
The Company does not sell personal information, nor do We possess any actual knowledge of any sale of personal information of minors under 16 years of age.
If you have any questions about these Terms, don't hesitate to get in touch with us by email or postal mail at the following address:
Name: Cradlewise Inc.
Email: support@cradlewise.com
Address: 40087 Mission Blvd, #391 Fremont, CA 94539, USA