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Terms & Conditions for Nearly Perfect Cribs

  • 1. Overview
  • 2. Return & Cancellation Policy
  • 3. Warranty Policy

1. Overview


Nearly Perfect cribs are Cradlewise cribs that may have minor cosmetic imperfections but are fully functional and meet our high standards of safety and performance. By purchasing a Nearly Perfect crib, you acknowledge and accept these terms and conditions, including the specific policies on warranty, returns, and cancellations.


2. Return & Cancellation Policy


2.1 Returning Nearly Perfect Cradlewise Smart Crib


Nearly Perfect Cribs are not eligible for our 60-day trial and cannot be returned for a refund. All sales are final. Exceptions would be considered only for functional defects.

Each crib is inspected and backed by a 1-year limited warranty.


2.2 Canceling Your Cradlewise Order


Nearly Perfect Smart Crib Orders


  • You may cancel your order before it ships. A $50 cancellation fee will be deducted from the refund issued to your original form of payment..

  • Once shipped, orders cannot be canceled.

  • Contact support@cradlewise.com before your order ships to request a cancellation.

    • Accessories


  • You may cancel accessory orders before receiving tracking information. for a full refund.

  • If tracking info has been issued, refer to the return policy for accessories.

  • For damaged or defective products, contact support@cradlewise.com within 7 days of delivery for assistance.

    • 3. Warranty Policy


    3.1 Coverage


    Nearly Perfect cribs are covered by a limited warranty against any manufacturing non-cosmetic defects for a period of 1 year from the date of delivery, specifically on the mechanical and electronic parts.


    3.2 Exclusions


    The warranty does not cover:


  • Cosmetic blemishes on the wood and mesh.

  • Normal wear and tear, including minor scratches, discoloration, or surface imperfections.

  • Damage caused by misuse, improper assembly, or unauthorized repairs.

  • Environmental factors such as humidity, heat, or exposure to liquids.

    • 3.3 CradlewiseProtect Plan


    CradlewiseProtect Plan has a comprehensive coverage of 2 years, apart from extending the limited warranty, it also offers additional coverage that are not part of the limited warranty—detailed below.


    Terms and Conditions of Protection Plan


    CradlewiseProtect Plan is available for purchase by the original purchaser of the Nearly Perfect Cribs.


    The protection plan period begins on the date of delivery of the Cradlewise Nearly Perfect Crib.


    In addition to the coverage provided by the Cradlewise Limited Warranty, the protection plan includes:


  • Replacements of mechanical or electrical components

    • Any repair or replacement under the CradlewiseProtect Plan will not extend the original period of the limited warranty or CradlewiseProtect, nor will it constitute the beginning of a new limited warranty period.


    Replacement Parts Return Policy


    In the event that you require replacement parts under warranty, we strive to provide these parts to you as quickly as possible to minimize any inconvenience. Upon receipt of the replacement parts, it is expected that the original, defective parts are returned to us within two weeks from the date of receiving the replacement parts.


    Please contact our customer support team at support@cradlewise.com for instructions on returning the defective parts. A prepaid shipping label will be provided.


    If there are extenuating circumstances preventing the return of the parts within the specified timeframe, please contact our customer support team for further assistance.


    Return of Defective Parts:


    Failure to return the defective parts within the specified timeframe may result in a charge for the replacement parts sent. The charge will be equivalent to the cost of the replacement parts and any associated shipping fees. Not paying this fee may result in a disruption of services or features to your product.


    The protection plan does not cover:


  • Any cosmetic defects for Nearly Perfect cribs.

  • Cleaning, periodic checkups, or preventive maintenance of the Cradlewise Smart Crib.

  • Any parts requiring replacement or repairs due to normal wear and tear, unless related to a Mechanical/Electrical Breakdown covered under this Agreement. This includes parts or items typically designed for periodic replacement by the customer during the life of the Cradlewise Smart Crib Product, such as fitted sheets, mattress, mattress covers, etc.

  • Any damage caused by unauthorized repair or modifications.

  • Any damage caused by acts of nature, such as fire, flood, or earthquake.

  • Any loss arising from unauthorized access or use of any system, software, hardware, or firmware, or any modification, reprogramming, destruction, or deletion of data or software by any means.

  • Cradlewise Smart Cribs that are exported, transported, or otherwise used outside of the original country of shipping. The limited warranty is valid only when the product is used in the country where it was initially shipped by Cradlewise, Inc. or a verified third-party seller. For example, if you purchased a Cradlewise Smart Crib and had it shipped within the contiguous United States, the warranty is void if the crib is used outside the contiguous United States, including if it is used in Canada.

    • Transferability


    The plan is non-transferable to a new owner if the original purchaser sells or gifts the Cradlewise Smart Crib second-hand.


    Cancellation


    If you cancel your product before it gets shipped, your plan will be automatically canceled., and the amount will be refunded as per the return policy.


    Disclaimer


  • Variations in the product's color may occur compared to the picture displayed on your screen due to lighting, pixel quality, and color settings.

  • Any defect or damage detected is to be reported within 7 days of the delivery.

  • Please check if the product will fit through the entrance(s) and door(s) of the premises.

  • The product is designed to be assembled and disassembled by the customer.

  • Cradlewise does not provide assembly or disassembly services.

  • In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.

  • The manufacturer reserves the right to assess the defect and accordingly offer repair or replacement of the product.

  • This warranty is limited to the contiguous United States of America. Please note that the warranty will not cover parts, labor, or shipping associated with products being used outside of the contiguous United States. Shipping expenses, duties, and any other charges incurred are the liability of the owner.

    • 3.4 Claim Process


    To initiate the warranty claim process, please call us at +1 (888) 717-2735 or text us on


    +1 (866) 996-6628 or email us at support@cradlewise.com with a clear description of the problem, associated pictures or videos, and a copy of the purchase invoice or the order number. Your failure to comply with these claim submission instructions may void this Warranty. Cradlewise reserves the right, in our sole discretion, to require photographs, further information, or descriptions or to physically inspect the products prior to accepting a particular claim under this Warranty.




    Once the claim has been verified, Cradlewise will, at its own discretion, repair, replace, or give a refund as per the Terms and Conditions of the warranty.