Customer Success Associate

2+ years experience, Bangalore

Position summary

2+ years of relevant experience with North American customers. Solve our customers pain points:

  • You will address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
  • Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support
  • Go above and beyond in our quest to help babies and parents sleep better

What makes you a great fit for this role

You'll be improving & responsible for

  • Build & strengthen customer relationships
  • Listen, empathize and help customers achieve their goals
  • Manage incoming chats and emails and handle appropriate follow-up chats and emails
  • Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
  • Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Desired experience

  • 2+ years of relevant experience with North American customers.
  • Mad multi-tasking skills
  • Exceptional English communication skills, especially written
  • A positive, polite, confident, sincere, and friendly disposition
  • The ability to solve problems & to think quickly on your feet
  • The ability to stay calm, cool, and collected during stressful customer interactions
  • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
  • An eye for detail
  • Knowledge of CRM is a plus

Academic qualifications

  • Bachelor’s/Masters degree

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